Single Room
- 1 Single bed
- Shower
- Heating
- Air conditioning
Hotel · Madrid · Community of Madrid
Hotel Serrano
A calm, well-kept base in Madrid's upscale Salamanca district, with easy access to shopping streets, parks, and the metro.
- Central location in the upscale Salamanca district
- Friendly, helpful staff praised in many reviews
- Clean, quiet rooms with air conditioning
8.7
Great
3230 reviews
Booking.com 8.7 · 3230 reviews
About
Hotel Serrano
Hotel Serrano sits on a quiet street between the grand avenues of Serrano and Paseo de la Castellana, putting you moments from upscale shopping, restaurants, and the metro. The hotel is within a short walk of Plaza de Colón and El Retiro Park, making it an easy base for exploring Madrid's cultural highlights.
Rooms are simple but comfortable, with wooden floors, air conditioning, and flat-screen TVs. The hotel's staff regularly earn high marks for their friendliness and helpfulness, and the breakfast is described as complete and appetizing. Guests appreciate the quiet, well-kept atmosphere and the convenience of nearby parking and public transport.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
In brief
What works, what to weigh
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Strengths
4 reasons to book- Central yet quiet location in Salamanca — Between Serrano and Paseo de la Castellana, with buses, metro, and El Retiro Park all close by.
- Praise for helpful and friendly staff — Guests repeatedly highlight the reception team's courtesy and willingness to assist with bookings and questions.
- Clean, quiet rooms with good comfort — Rooms are described as clean, spacious, and quiet, with comfortable beds and effective air conditioning.
- Solid value for a 4-star in the district — Frequently described as one of the more affordable 4-star options in Salamanca, despite being pricey for some.
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Worth weighing
3 to weigh- Some rooms show their age — A few guests noted dated bathrooms even though the hotel is kept clean and neat.
- Prices can feel high on weekends — At €243 without breakfast for a weekend stay, some found it expensive even if it was the cheapest available.
- Breakfast not always included — The €243 rate was without breakfast; add-ons may increase the total cost.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Double Room Lounge
- 1 Double bed
- Shower
- Heating
- Bathtub
- Balcony
Double or Twin Room
- 2 Single beds
- Shower
- Heating
- Bathtub
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- 24-hour reception
- Lift
- No smoking on site
- Key card access
- Smoke detectors
- Fire extinguishers
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Car hire
- Fax/Photocopying
In-Room
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Ironing facilities
- Free toiletries
- Flat-screen TV
- AM/FM alarm clock
- Parquet floor
- Cots on request
Dining
- Coffee shop
- Bar/ Lounge area
- In-room breakfast
- Leisure/ TV room
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.7/10 from 3,230 reviews
Booking.com · 8.7 · 3230 reviews
8.7Verified guest“A great choice for visiting the US Embassy. Breakfast with cereals, cakes, pastries, and cheese was delicious, and the location in the upscale Salamanca district was fantastic.”
8.7Verified guest“Staff were polite and courteous, everything was perfect. The hotel is very central, with a good restaurant just around the corner.”
8.7Verified guest“Despite some disappointments, the reception team were friendly and helpful with booking entertainment and happy to answer any questions about Madrid.”
8.7Verified guest“I appreciated the personal attention. It's a small hotel but very well run, on a quiet street yet close to both Serrano and Paseo de la Castellana, with buses on both sides. The area is my favorite in Madrid, with quality shops and nearby restaurants. The underground is a short walk away and the ABC shopping centre is close but without noise. Breakfast was quite complete. I was pleasantly surprised by this hotel and would return.”
8.7Verified guest“The reception and ground floor are the best part, especially the staff who are very friendly and polite. Housekeeping was good, the bed comfortable, and the location in Salamanca next to El Corte Inglés on Serrano is excellent. For the price, it's the cheapest 4-star I found in the district, though still pricey at 243 euros without breakfast for a weekend—there just wasn't anything more affordable.”
8.7Verified guest“I was surprised to find a toothbrush and other small useful items in the bathroom. Staff were friendly and polite, the room was clean and proper, and the metro was close enough to reach the center easily.”
04 — Location
Getting around Madrid
The property sits in Madrid.
Shopping on Serrano: The hotel sits just off Serrano, Madrid's premier shopping street, where you'll find flagship stores and El Corte Inglés.
Parks and Plazas: El Retiro Park is a short stroll away, and Plaza de Colón is within an easy walk—ideal for a morning run or an afternoon wander.
Getting Around: With both the metro and buses on Serrano and Paseo de la Castellana, the rest of Madrid is easily reached.
Marques De Villamejor 8, Madrid, Community of Madrid, 28006, Spain
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 34 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times at Hotel Serrano?
Check-in is from 15:00 to 23:59, and check-out is at 12:00.
Is parking available at Hotel Serrano?
Yes, public parking is available nearby (parking is listed as an amenity).
Does Hotel Serrano allow pets?
No, pets are not allowed at this property.
Is Wi-Fi available at the hotel?
Yes, Wi-Fi is accessible throughout the property.
Is breakfast served at Hotel Serrano?
Yes, an in-room breakfast is offered, and guests have praised the breakfast buffet as complete and appetising. Note that breakfast may not be included in the room rate.
What are some nearby attractions?
The hotel is within 600 metres of Plaza de Colón, and guests mention a quick stroll to Mercado de la Paz and El Retiro Park.
The bottom line
A reliable, well-located 4-star in Madrid's most elegant district, best for travelers who value a quiet, clean room and genuinely helpful staff over modern luxury.
8.7For a calm, central stay in Salamanca with easy access to Madrid's sights.
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